Get in Touch With Us

Got a question about something you have read on thegrubclub.org.uk, spotted an error, or want to flag a concern about one of the casinos not on GamStop we cover? This page explains how to reach our editorial team and what happens once you do.

Why Readers Contact Us

Non Gamstop Casinos publishes independent research on non GamStop casino sites for a UK audience — covering everything from welcome bonuses and wagering requirements to payment methods and licensing. Because this is a fast-moving corner of the gambling market, we rely on readers to help us keep pace. Most messages we receive fall into one of a few categories:

• Accuracy queries — questions about a specific fact, offer term, or figure mentioned in one of our reviews or guides, including our trusted non GamStop casinos guide.
• Corrections — a bonus term, wagering requirement or licensing detail that has changed since we last checked it. Non GamStop operators update their terms frequently, so we appreciate a heads-up.
• Content suggestions — a topic around casinos not on GamStop, sports betting, payment methods or slot providers that you feel deserves more coverage.
• Editorial or partnership enquiries — organisations wanting to introduce themselves and explain what they have in mind.
• Concerns about gambling harm — if you or someone you know is finding it hard to control their gambling, particularly on sites outside the UK Gambling Commission's remit, tell us and we will point you towards appropriate support.

How to Get in Touch

Email is the most reliable route to our team. Write to us at [email protected] and a member of the editorial team will read your message personally — we do not rely on automated replies to stand in for a genuine response.

A little context helps us respond faster. If your query relates to a specific casino, bonus term or article, mention the page or offer by name. If it concerns a factual error, tell us where you found it and, if possible, the source you believe is correct.

What to Expect Once You Write to Us

We aim to respond within two working days, though this can stretch slightly during busier periods. Every message is read by a real person, and corrections that check out are actioned promptly — accuracy matters more to us than speed, so we would rather verify a claim properly than rush a reply.

We do not use this contact channel to process casino account queries, deposits, withdrawals or complaints about a specific operator's decision. Those matters sit with the casino itself, or with the licensing authority under which it operates. If you are unsure who to approach, tell us the situation and we can point you in the right direction based on what we know about that operator's jurisdiction.

If You Need Gambling Support

Because non GamStop casinos operate outside GAMSTOP's UK self-exclusion scheme, the usual national exclusion tools do not apply to them in the same way. If you are trying to manage your gambling, deposit and loss limits set directly with an operator, gambling-blocking software installed at device level, and independent organisations such as GamCare offer routes that work regardless of where a casino is licensed. Mention this in your email and we will share what we know, though we are a research and comparison site rather than a support service, so please treat organisations like GamCare as your primary point of contact for personal support.

Keeping Our Reviews Current

Every review and guide on this site, including the write-ups covering operators such as Betmica, Kikibet and Betninja, is reviewed periodically against publicly available terms. Reader reports are one of the ways we catch changes between checks — a wagering requirement that has shifted, a payment method that has been withdrawn, or a bonus that has been replaced. If something you have found does not match what we have published, we would genuinely like to know.

Thank you for taking the time to read this far. Whatever the reason for getting in touch, we look forward to hearing from you.